Warranty
Our commitment to quality craftsmanship
What Our Warranty Covers
Zoko Jewelry offers a 6-month warranty from the date of purchase against manufacturing defects. This includes structural failures such as broken clasps, detached findings, or stones that become loose under normal wear conditions.
What Is Not Covered
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Natural wear and fading of the gold plating over time
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Damage caused by exposure to water, chemicals, perfumes, or excessive heat
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Lost or stolen items
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Damage resulting from improper care or accidental impact
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Tarnishing due to skin chemistry or environmental factors
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Items purchased from unauthorized resellers
Important: Gold plating naturally wears over time with regular use — this is the nature of the material and is not considered a defect. Our wear & care guide explains how to extend the life of your pieces significantly.
How to Claim
To submit a warranty claim, email us at hello@zokojewelry.com with your order number and clear photographs of the issue. We will assess the claim and respond within 3–5 business days. Approved warranty claims will be resolved by replacement or store credit, at our discretion.
Proof of Purchase
A valid proof of purchase (order confirmation email or order number) is required for all warranty claims. We cannot process claims without verification that the item was purchased directly from Zoko Jewelry.