Returns & Exchanges
Returns & Exchanges
14-day return window from confirmed delivery
Return Eligibility
We accept returns on qualifying items within 14 days of confirmed delivery. To be eligible, items must be:
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Unworn and in original condition
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Free from signs of use, damage, or alteration
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Returned in original packaging, including any pouches or gift boxes
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Accompanied by proof of purchase
Non-Returnable Items
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Items marked as final sale or purchased at a promotional discount greater than 30%
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Earrings (for hygiene reasons, all earring sales are final)
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Gift cards and digital items
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Items showing wear, damage, or alteration
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Orders returned after the 14-day window
How to Return
Email hello@zokojewelry.com with your order number and the reason for your return. We will provide you with return instructions within 2 business days. Please do not send items back without receiving confirmation from our team first.
Return Shipping
Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item sent, manufacturing defect). We strongly recommend using a tracked shipping method — Zoko Jewelry is not responsible for items lost in transit on the return journey.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection within 3 business days. Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or card issuer. We also offer store credit as an alternative to a refund.
Exchanges
We offer exchanges for a different size or style, subject to availability. To request an exchange, follow the return process above and note your preferred replacement item. Exchanges are processed as a new order once the return is received and approved.